The Quality Policy of The Board of Trustees and Bidwill Trust Hospital staff is to provide exceptional personalized patient care, in a modern environment, delivered with skill and compassion that are guided by our strategic values of ‘CARE’
Community - Hapori,
Accountability - Whaiwhakaara,
Respect - Whakaute and
Excellence - Hiraka.
To ensure that we:
1. Provide services that:
- are responsive to individual needs, affirm and respect the dignity, uniqueness and rights of every person, recognizing cultural backgrounds, religious beliefs, values, and sexual orientation;
- honour the Principles of the Treaty of Waitangi of Partnership, Participation and Protection with a focus on equity of access;
- aspire to provide the highest quality care and service delivered in a timely, responsible and effective manner promoting well-being and optimal health outcomes for all patients;
- are guided by the Code of Health and Disability Services Consumers’ Rights;
- promote health within the community.
2. Employ competent and compassionate people who participate in ongoing educational development to ensure a Quality Service.
3. Maximize the use of all available resources to achieve a cost effective and efficient service, without compromising patient care, with a focus on Continuous Quality Improvement.
4. Provide a restful atmosphere in which to recover and recuperate in an environment that is well maintained, pleasant and safe for all users.
5. Maintain Quality Assurance with certification to ISO 9001:2015 Standards.
6. Maintain Health & Disability Certification meeting Ngā paerewa Health and Disability Services Standards NZS 8134:2021.
7. Maintaining a workplace that adheres to the health and safety practices outlined in the Health and Safety at Work Act 2015, and a focus on the health and wellbeing of our staff.
8. Maintaining Food service certification through MPI in line with the Food Act 2014.
