On Discharge

We strongly recommend that you arrange for a responsible adult family member or friend to accompany you home and stay with you overnight after discharge. If, after your discharge from Bidwill Trust Hospital you have any concerns ring the hospital and ask to speak to a registered nurse. If the nurse is unable to answer your queries, he/she will contact the surgeon responsible for your care.

The Health Quality Safety Commission TeTāhū Hauora provide useful information about staying safe from infection after surgery which we encourage you to view.

Stay safe from infection:TeTāhū Hauora Health Quality & Safety Commission

Parking

Unrestricted parking is available within the front car park or at the rear of the hospital in Bidwill Street.

Paying Accounts

You will receive either two or three accounts covering your surgery. Your accounts will come from the hospital, your surgeon and your anaesthetist (if you had one in attendance). If you are covered by health insurance you will need to collate all invoices relating to your surgery and forward these to your company for payment, along with any prior approval information provided. Office hours for payment of accounts: 8.00am-4.30pm, Monday to Friday. Payments can be made by Internet banking, Eftpos, Cash, or Credit Card.

Complaints

The hospital staff trust you have been comfortable during your stay, that your treatment and care has been to your satisfaction, and that you have a speedy recovery. If you have any concerns or suggestions please write to:

The Manager, Tina Rogers or Chairman, Sam Hervey
C/- Bidwill Trust Hospital
53 Elizabeth Street
Timaru

Alternatively you can contact the Nationwide Health & Disability Advocacy Services. This is a nationwide free and independent service.

Phone: 0800 555 050

Website: advocacy.org.nz

 

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